You can connect to your appointment via the Headspace Care app OR through a desktop computer. Both connections require downloading the Zoom Meetings app onto either their phone or onto your computer.
You should have a confirmation email in your inbox with the subject line: “Your appointment is scheduled!” In the body of the confirmation email, there is a “Start Session” button. Once you tap/click on this button, you will be prompted to log in to then connect to your appointment.
For more information on how to prep for your session, visit this page.
If you are having trouble connecting to your appointment:
Using a desktop computer: If you are logged in to your Headspace Care account using your computer to access your appointment,
- make sure that you have downloaded Zoom using this link: https://zoom.us/download
- try accessing the confirmation email and tapping/clicking on the "Start Session" button
- Using the Headspace Care app: If you are having issues accessing your chat or appointment, close the app and re-launch it. If that doesn’t work, consider re-starting your phone or re-installing the Headspace Care app.
If these steps do not work, please feel free to reach out to our Headspace Care member support team at firstname.lastname@example.org.