We strongly encourage you to communicate directly with your child about questions you may have regarding their care. However, if there is a non-urgent matter, you can contact a Member Support Specialist who will relay your message to your child’s coach, therapist, or psychiatrist. Please note that this route should only be used if absolutely necessary. You will also have visibility in the app of your child’s progress
If your child is in crisis and dealing with an urgent matter, please call 911, your local crisis line or The National Suicide Prevention Hotline at 1-800-273-8255 for immediate assistance.