Please first verify the email address used for the invite. This address must match your family member's email address on their current Headspace account (the member will not be able to accept the invitation if they are currently on an active Headspace subscription).
Second, please ensure that your family member has created a free Headspace account. They must have an account created in order to accept the invitation.
If you need to resend the invite, please follow these steps:
- Visit https://www.headspace.com/family/manage
- Click the "Resend invite" link under your family member's email address
Need more help? Email us at firstname.lastname@example.org.