We know and we are working hard on getting this fixed.
If you are trying to download sessions for offline use, and the steps in this FAQ do not work, please try checking back in on the download screen in a few minutes. Your downloads should appear within 2-3 minutes.
We have also found that enabling storage permissions for the Headspace app can help with this issue on Android devices. Please click here for more information on controlling your permissions.
If you are still having any trouble, please send an email to email@example.com.