We apologize for any trouble regarding your sessions stopping when your Android’s screen goes to sleep.
We are aware that this issue is affecting some Android devices and our Engineering team has found that it is likely resulting from a battery optimization setting on your device.
Battery optimization is a feature that helps conserve battery power on your device and is often enabled by default on most Android devices to improve the device's overall battery life. Battery optimization tends to fully shut down apps that it deems not useful in the moment, which may result in powering off apps that are running in the background. While most battery optimization options can be found within the 'Battery/Power" or "Application" section under the device’s settings menu, Android devices vary significantly by make and model. If you cannot find this setting, please reference the user manual or documentation for your Android device.
Additionally, we have found that some Android users were affected by this issue when using popular third-party power saving apps such as Greenify, Battery Saver 2019, or Battery Optimizer & Cleaner.
We kindly ask that you explore your device's settings to locate the battery optimization/power saving section to make sure that these settings do not affect Headspace's app performance.
Once you have made sure that these power saving settings have been disabled toward the Headspace app, you should no longer experience this issue.
Need more help? Email firstname.lastname@example.org.