If you are using your medical insurance to cover clinical sessions or clinical surveys, you may be responsible for certain out-of-pocket costs. These can include:
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Cost shares (for in-network insurance), such as co-pays, deductibles, or coinsurance
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Full costs (for out-of-network insurance)
The most accurate cost estimate can be provided by your insurance provider. To find out your coverage details, call the customer support number listed on the back of your insurance card.
When speaking with your insurance provider, you can share the following service information:
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Service type: Mental Health – Outpatient, Professional Telemedicine Visit (for therapy or psychiatry)
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NPI number: 1912362252
If Your Insurance Is In-Network
Headspace will bill your insurance provider directly for each appointment. Insurance claims typically take 30–60 days to process. Once processed, you will receive a detailed summary of your cost share through our billing partner, Apero.
If Your Insurance Is Out-of-Network
You will receive a Good Faith Estimate outlining the maximum out-of-pocket costs for your sessions. In this case, you are responsible for paying the full cost of care.
To learn more about Good Faith Estimates, visit our Help Center.
Need more help? Please reach out to us at carebilling@headspace.com.