There are a few reasons that you may be getting this message when trying to register for your employee-sponsored benefit:
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Please double-check that the email address or employee ID provided for verification is the one associated with your organization.
- If you are a newer employee, it may take up to a week for your info to be added to the database. If you have verified the email/employee ID are correct, this is most likely the reason you are receiving this error.
If you’re still having problems, we do recommend that contact your company benefits administrator. They will be able to verify if you are in the system, and have the correct information needed to register.
Any other issues? Please feel free to reach out to our team at teamsupport@headspace.com