If you're experiencing issues with your subscription payment or need to update your billing information, you can manage your payment method through your Headspace account.
View or Change Your Payment Method
To view or update your payment method, visit:
https://my.headspace.com/profile/subscription/manage
You may be asked to log in to your Headspace account before accessing your subscription settings.
When Should I Update My Payment Method?
You may want to update your payment information if:
- Your payment has been declined.
- Your credit or debit card has expired.
- You received a replacement card from your bank.
- Your billing information has changed.
- You're experiencing issues with subscription renewal.
Understanding Automatic Renewals
If your subscription is set to automatically renew, our billing system will attempt to charge the payment method on file when your renewal date arrives.
If we're unable to process the renewal payment, we'll send you an email notification. Our system will make up to four attempts to renew your subscription. If all four renewal attempts are unsuccessful, your subscription may be automatically canceled.
Expired Credit Cards and Automatic Updates
Some credit card issuers participate in account updater services that automatically provide updated card information to merchants. As a result, your subscription may continue to renew successfully even if the card originally saved to your account has expired.
If you'd prefer not to use this automatic card update feature, please contact your financial institution directly to learn about your opt-out options.
Purchased Through Apple or Google Play?
If you subscribed through Apple or Google Play, your payment information must be managed through the platform where the subscription was purchased.
Apple App Store
If you purchased your subscription through Apple iTunes, you can manage your payment information through your Apple account settings HERE.
Google Play Store
If you purchased your subscription through Google Play, you can manage your payment information through your Google Play account settings HERE.
Still having trouble?, please email us at help@headspace.com with:
- A description of the issue
- Any error messages you receive
- The device and platform you're using (Web, iOS, or Android)
We'll be happy to help!