You can connect to your Clinical appointment via the Care tab OR through a desktop computer. Both connections require downloading the Zoom Meetings app onto either their phone or onto your computer.
You should have a confirmation email in your inbox with the subject line:
"Your Headspace Care appointment is scheduled"
In the body of the confirmation email, you will be able to join by clicking on the Zoom link in your email, or you can join by opening the app and tap the "Care" tab. From there, you can join your session via the blue 'Join Session' button.
If you are having trouble connecting to your appointment, please be sure to try both methods to join your session:
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Using a desktop computer:
- If you are logged in to your Headspace Care account using your computer to access your appointment, make sure that you have downloaded Zoom using this link: https://zoom.us/download try accessing the confirmation email and tapping/clicking on Zoom link listed for your appointment.
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Using the Headspace Care app:
- You can join your session by opening the app, navigating to the 'Care' tab, and selecting the blue 'Join Session' button. If you are having issues accessing your appointment, close the app and re-launch it. If that doesn’t work, consider re-starting your phone or re-installing the Headspace app. If these steps do not work, please feel free to reach out to our Headspace Care member support team at caresupport@headspace.com.