For a coaching session: If you are unable to make it to your coaching session or are running late, please let your coach know as soon as possible by chatting directly with them through the app!
For a clinical services session: You must notify us 48 hours or more before your appointment if you need to cancel or reschedule it. There may be a penalty associated with canceling your appointment for therapy or psychiatry. Please reach out and chat with the Member Support team through the app for additional information regarding your cancellation penalty.