All therapy and psychiatry sessions through Headspace are conducted via Zoom video.
How can I access my Zoom session?
There are two ways to join Therapy and Psychiatry sessions. Both connections require downloading the Zoom Meetings app onto either your phone or onto your computer.
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Joining your Zoom session through the Headspace/Headspace Care app
- Navigate to the 'Care' tab to view your upcoming appointment, and click to begin
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Joining your Zoom session through the appointment confirmation email
- At the time of your appointment, navigate to your confirmation email titled ‘Your Headspace Care appointment is scheduled" and click “Start Session.”
When clicking the link, you’ll be placed in a virtual waiting room, similar to an in-person visit.
For more information on how to prepare for your session, visit this page.
My zoom link found in the app is not working - how can I join my session?
If you find you are unable to connect using the app, we encourage you to navigate to the link sent via email to join. We also suggest making sure you have a strong internet connection, as well as ensuring your audio and video are working properly by doing a test on the Zoom website: https://zoom.us/test
Still need support?
Please note that your clinician will attempt to contact you via phone or email should you not appear in the Zoom on their end.
If you experience any issues being admitted from the waiting room or do not see your clinician join or contact you within 10 minutes, please contact the Member Support team at caresupport@headspace.com.
Zoom privacy information
The Headspace security team takes your privacy seriously, and we have taken all necessary measures to ensure that your sessions through Headspace are secure. Headspace uses the Zoom for Healthcare platform, which enforces additional privacy and security measures beyond the mainstream Zoom offering. Headspace acts as the host for all Zoom therapy and psychiatry sessions, and generates a one-time conferencing ID for each session. The video, audio, or chat content is never stored or accessed by Zoom.
You can view Headspace’s Privacy Policy here.