Headspace and Ginger merged in 2021, and together, our mission is to transform mental health support and well-being to improve the health and happiness of the world. After extensive research and feedback, we made the decision to rename Ginger to Headspace Care as we move forward as one company.
Starting tomorrow through the end of October, your Ginger app will undergo a refresh. Don’t worry, your services will stay the exact same, it will just look a little different. You still have access to coaching and clinical services as were previously available to you in the new Care tab, as well as a library of skill-building resources and tools - so you can get the right support in the moments you need it most.
Change isn’t always easy — we understand that there might be some concerns as we roll out our new brand. We’re here to make the transition as smooth as possible. Here are the answers to some commonly asked questions:
When will the change happen?
Your app will update from Ginger to Headspace Care by October 31, 2023.
Will I need to create a new account?
No. You can use your existing Ginger account to log into the Headspace Care app when it updates by October 31, 2023.
Will I need to download a new app to access Headspace Care?
No. Your existing Ginger app will update with the new name Headspace Care by October 31, 2023. We’ll send you a reminder before that happens, but you won’t need to do anything else. The new app will look a bit different, but all of the existing Ginger services, including coaching, therapy, and psychiatry, will still be waiting for you.
If I search for Ginger in the app store after brand refresh, will I be redirected to Headspace Care?
If you’ve already downloaded the Ginger app, it will automatically update to Headspace Care by October 31, 2023. If you don’t have the app yet, you can find it by searching for Headspace Care in the App Store and Google Play.
What changes will be made to the Ginger app?
The new app will have an updated Headspace Care logo and updated visuals. All of the existing Ginger services, including coaching, therapy, and psychiatry, will stay the same. Our members’ Care Teams and future appointments will not be affected. You can now find all of your coaching, clinical and support services in one convenient place under the ‘Care’ tab of the Ginger app!
Will Headspace Care (formerly Ginger) continue to be available in multiple languages?
Yes, the app will be available in English and Spanish.
Do I now get access to both Headspace Care and Headspace?
While our two apps function independently, we encourage you to check in with your insurance or organization to verify your sponsored access to Headspace or Headspace Care.
Who can I reach out to with questions? Can I still email firstname.lastname@example.org?
Yes — before October 31, you can still reach out to email@example.com with questions. When the app updates to Headspace Care, you can reach our support team at firstname.lastname@example.org.