First-Time Coaching Consultations
Joining Your Session
If this is your first coaching consultation, you can join your coach at the date and time shown on your appointment card.
When it’s time for your session, a blue “Join Session” button will appear—just tap it to connect.
Rescheduling or Canceling Your Appointment
If the scheduled time no longer works for you, you can reschedule or cancel directly through the appointment card in the app.
Please note that Member Support cannot make changes to coaching appointments.
If you run into any issues canceling, you can:
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Tap your coach’s photo.
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Select “Leave a Note” and send a message letting them know the time no longer works for you.
Need Immediate Coaching Support?
If you need support before your session, tap “Chat with an In-the-Moment Coach” at the bottom of the Care tab.
You’ll also receive an in-app notification when your scheduled session goes live.
Need more help? Please reach out to us at caresupport@headspace.com.