Accessing Your Appointment
You can join your session using either your phone or computer:
-
On your phone: Open the Headspace or Headspace Care app, navigate to the Care tab, and tap the “Join Session” button at the time of your appointment.
-
On your computer: Click the Zoom link in your confirmation email at the time of your session. This will connect you directly to your appointment.
What to Expect During Your First Session
Your clinician will introduce our Measurement-Based Care model, which helps identify key treatment goals and track your progress throughout your care journey. You’ll also discuss scheduling follow-up sessions to ensure the frequency of appointments supports your treatment goals.
Before Your Session Starts
Please allow a few minutes for your clinician to join. Many clinicians take this time to review your intake information and prepare for your session.
If your clinician has not joined within 5 minutes of your scheduled time, please reach out to Member Support via chat so we can assist you promptly.
Need more help? Please reach out to us at caresupport@headspace.com.