When you successfully activate your membership, you should find yourself able to access the full Headspace library.
If that's not the case and you are still seeing padlocks on the content, the first step we would recommend is to confirm you are logged into the account that is connected to your activated subscription.
You can check what email address your Headspace account is associated with by following these steps:
- Go into your Headspace app and select your Profile tab
- Select the Settings gear symbol on the top right of your Profile screen
- Scroll down to the bottom of this screen
- You will see your email address associated with the account right above the Log Out button
If this email address is not associated with the account you purchased your subscription with, please select the Log Out button and log back in with the correct email address and password.
If you need to confirm what email address you logged into when purchasing your subscription, we would encourage you to review which email address your subscription confirmation email was sent to, or, if you purchased via Apple Pay/iTunes, you can reach out to Apple directly to locate your AppleID email.
Here are some other tips to access your subscription account:
- Try one of our additional login options, such as logging in through Facebook, Google, Apple ID, or Spotify if you believe you may have used one of these login options when creating or logging into your subscription account. Please note that if you had used one of these login options, the email address associated with you Headspace account will the email address connected to your chosen social account.
- Confirm that the email address you are entering is an exact match for your subscription account’s email address.
Need more help? Email us at help@headspace.com.