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Billing Questions

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  • What’s your cancellation and no-show policy?
  • Why do I need to provide payment information if my employer or health plan is providing Headspace Care as a benefit?
  • Changing or Updating Credit Card Information
  • What forms of payment does Headspace Care accept?
  • When will my card be charged for my cost share?
  • How do I make a payment towards my cost share?
  • Why am I receiving a statement so long after my visit?
  • Can I make partial payments to my invoice?
  • Can I set up a payment plan?
  • Will I receive a receipt for my payment?
  • What is the refund policy for sessions?
  • How does Headspace Care protect my credit card information that it keeps on file?
  • Good Faith Estimates (GFE) and are they applicable to me?

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