In order to request that your medical records or medical information be released to you, a legal representative, or any party outside of the Headspace platform, you must complete the Headspace Release of Information process. This process ensures the privacy and security of your medical data.
The Release of Information form provides individuals the opportunity to decide what information from their personal health record they want released, who they want it delivered to, how long the data can be issued, and under what statutes and guidelines it is released.
Due to federal HIPAA regulations and the Headspace Privacy Policy, Headspace will never share your personal health information (PHI) or medical record information without your express request and approval.
You can read more about the Headspace Privacy Policy here.
What types of requests are “release of information” requests?
- Treatment summaries
- Letter from your provider sharing diagnosis or attendance in clinical care
- Leave of Absence, FMLA, or accommodation paperwork for employers
- Medical records (clinical session notes)
- Request for verbal coordination of care between your Headspace care provider and any off-platform provider or insurance
- Note: At this time, Headspace is unable to provide medical health record information under court mandate.
Information regarding request to release medical record information:
In order to complete paperwork, provide treatment summaries or produce letters for outside entities, a Headspace clinician must first establish an ongoing clinical relationship with each member. This includes an intake appointment and additional follow-up sessions to understand clinical needs. The number of sessions required will vary and is dependent on a provider’s clinical judgment.
Please note that completing sessions does not guarantee that a provider will be able to complete or submit paperwork, or write letters regarding treatment. Once the clinical relationship is established, each clinician will determine the best course of action for each request type.
Should you be enrolled in clinical care, we encourage you to connect with your provider directly to discuss your request.
How to Request a Release of Information:
After discussing your request with your provider, you can request a Release of Information by contacting the Headspace team at carerecords@headspace.com providing:
- your email on file with Headspace
- the nature of your request
- the party you wish for your information to be released to
Once your request is reviewed and the proper form is completed, your Release of Information request will be reviewed by your clinical provider(s) to determine if the request can be completed. Typically, these requests are processed within 30 days.
For additional questions, or to follow up on an open Release of Information request, please contact us at carerecords@headspace.com.